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Smartwave Privacy & Cookies Policy 

Last Updated: 11-30-2025

Smartwave respects your privacy and is committed to protecting your personal information. This combined Privacy & Cookies Policy explains how we collect, use, store, and share your personal data, your rights, and how we use cookies and similar technologies to enhance your experience. By using our website, you consent to the practices described here.

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1. Information We Collect

We collect personal information necessary to operate our online store and fulfill orders:

A. Information You Provide Directly

  • Name, email, phone number

  • Billing and shipping address

  • Payment information (processed securely by PayPal, Apple Pay, Google Pay, and credit/debit processors)

  • Account registration details

  • Communications via email, text, or contact forms

B. Automatically Collected Information

  • IP address, device type, browser, operating system

  • Pages visited, time spent, interactions

  • Location data (general, e.g., city/region)

  • Cookies and tracking technologies

C. Dropshipping Information
Third-party suppliers receive your name, shipping address, and order details to fulfill orders. Payment info is never shared with suppliers.

2. How We Use Your Information

Your data is used to:

  • Process and deliver orders

  • Manage payments and prevent fraud

  • Provide customer service and support

  • Communicate order updates and optional promotions (with consent)

  • Improve website functionality and performance

  • Comply with legal obligations

3. Legal Basis for Collection

We collect information under:

  • Consent: You provide personal data voluntarily

  • Contractual necessity: Required to fulfill orders

  • Legitimate interests: Fraud prevention, website optimization

  • Legal compliance: Taxes, audits, and regulations

You may withdraw consent at any time by contacting us.

4. Cookies and Tracking Technologies

Smartwave uses cookies to improve your experience:

A. Essential Cookies – Required for shopping cart, checkout, and security.
B. Performance & Analytics Cookies – Track website usage (e.g., Google Analytics, Wix Analytics).
C. Functionality Cookies – Remember preferences like language or location.
D. Marketing Cookies – Personalize ads and promotions (active only with consent).

You can manage cookies via your browser settings. Blocking cookies may affect website functionality.

5. Sharing Your Information

We share data only when necessary:

  • Suppliers – To ship your order

  • Payment processors – PayPal, Apple Pay, Google Pay

  • Website and analytics platforms – Wix, Google Analytics

  • Shipping carriers – FedEx, UPS, USPS, Canada Post

We do not sell personal information.

6. Data Retention and Security

  • Orders and tax records: up to 7 years

  • Customer service communications: up to 3 years

  • Marketing consent: until withdrawn

We use encryption, secure hosting, and access controls to protect your data. No online system is completely secure.

7. Your Rights

Canadian Customers (PIPEDA)

  • Access personal data we hold

  • Request corrections

  • Withdraw consent

  • File complaints with the Office of the Privacy Commissioner of Canada

U.S. Customers (CCPA/CPRA-style)

  • Know what data we collect

  • Request deletion or correction

  • Opt-out of marketing sharing

  • Receive equal service regardless of privacy choices

8. International Data Transfers

Data may be transferred outside Canada, including the U.S., for order fulfillment and website services. We ensure transfers comply with PIPEDA-equivalent safeguards.

9. Accessibility and Contact

If you encounter accessibility barriers or need help with your privacy or cookie preferences, contact us:

📧 info.thinksmartwave@gmail.com
📱 437-261-1520 (text only)
📍 110 River Street, Toronto, Ontario, Canada

We aim to respond within 3 business days.

10. Updates to This Policy

We may update this policy as laws, technology, or our practices change. All updates are posted here with the revised date.

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