1. Business Information

Smartwave
110 River Street
Toronto, Ontario, Canada
Email: info.thinksmartwave@gmail.com
Phone (Text Only): 437-261-1520

Smartwave is an online retailer specializing in electronic devices and related items, selling primarily to customers in North America through a dropshipping fulfillment model.

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2. Use of the Website

By using our site, you represent that:

• You are at least 18 years old or have permission from a legal guardian.

• You will use the website in accordance with all applicable laws.

• You will provide accurate and complete information when placing orders or creating an account.

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We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.

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3. Dropshipping Disclosure

Smartwave uses third-party suppliers to fulfill and ship orders.
This means:

• Products may be shipped directly from our suppliers’ warehouses.

• Orders may arrive in multiple packages.

• Packaging may differ from typical retail packaging.

• Shipping times may vary depending on product availability and supplier location.

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You agree to these conditions by placing an order.

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4. Product Information and Availability

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate. However:

• Product colors or features may appear slightly different due to screen variations.

• Prices, specifications, and availability may change without notice.

• We do not guarantee that all products will always be in stock.

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If an item becomes unavailable after purchase, we will notify you and issue a refund.

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5. Pricing and Payment

All prices on our website are listed in USD or CAD, depending on your location.
We accept the following payment methods:

• Credit and Debit cards

• PayPal

• Apple Pay

• Google Pay

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You authorize Smartwave or our payment processors to charge your selected payment method at the time of purchase.

Smartwave does not store your full credit or debit card information.

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6. Order Processing and Shipping

A. Processing Time

Orders are processed within 1–3 business days.

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B. Shipping Times

Shipping times vary based on the supplier and destination. Typical estimates are:

• Canada: 7–20 business days

• United States: 7–20 business days

These are estimates, not guarantees.

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C. Tracking Information

Tracking information will be provided when available from the supplier.

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D. Delays

We are not responsible for delays caused by:

• Customs processing

• Carrier issues

• Weather events

• Supplier shortages

• Incorrect customer address

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7. Returns, Refunds, and Cancellations

Our detailed Refund and Return Policy is available separately, but key terms include:

• Orders can only be canceled before they are processed or shipped.

• Some items may not be eligible for return due to hygiene or manufacturer restrictions.

• Defective or damaged products will be replaced or refunded in accordance with our policy.

• Return shipping costs may be the customer’s responsibility unless otherwise stated.

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By ordering, you agree to follow our Refund and Return Policy.

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8. Limitation of Liability

To the fullest extent permitted by law, Smartwave is not liable for:

• Any indirect, incidental, special, or consequential damages

• Loss of data, revenue, or profits

• Damage caused by improper use of products

• Delays or inability to receive products

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Smartwave’s total liability will never exceed the amount you paid for the product in question.

Products sold may require proper handling, charging, or installation. We are not responsible for misuse or damage resulting from improper use.

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9. Warranties and Guarantees

Unless explicitly stated, Smartwave does not provide additional warranties beyond those offered by manufacturers or suppliers.

Certain products may come with a manufacturer's warranty.
Customers are responsible for following manufacturer instructions and warranty claim processes.

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10. Intellectual Property

All content on the Smartwave website—including images, text, logos, graphics, and layout—is owned or licensed by Smartwave.
You may not copy, reproduce, modify, or distribute any content without written permission.

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11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains:

• What personal information we collect

• How we use and protect it

• How dropshipping affects the sharing of shipping details

• Your rights under Canadian and U.S. privacy laws

By using our website, you consent to our privacy practices.

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12. Prohibited Activities

You may not:

• Use the website for illegal activities

• Attempt to hack, disrupt, or damage the site

• Upload malicious software

• Use false or misleading information

• Exploit any promotional or discount errors

• Interfere with website security features

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Violations may result in suspension or legal action.

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13. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for:

• The content

• Privacy practices

• Accuracy

• Security

 

of any external sites.

Access third-party links at your own risk.

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14. International Use

Smartwave primarily ships to Canada and the United States.
If you are accessing the website from outside these regions, you are responsible for compliance with your local laws.

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15. Changes to the Terms

We reserve the right to update or modify these Terms at any time.
Changes will be posted with a revised “Last Updated” date.
Continued use of the website after changes indicates acceptance.

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16. Governing Law

These Terms are governed by the laws of:

• Ontario, Canada, and

• Applicable Canadian federal law

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Customers in the United States agree that any disputes will also be subject to Canadian jurisdiction unless otherwise required by state law.

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17. Contact Information

For questions about these Terms and Conditions, contact us at:

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📧 info.thinksmartwave@gmail.com
📱 437-261-1520 (text only)
📍 110 River Street, Toronto, Ontario, Canada